Outage in 8x8

8x8 Contact Center Login and performance issues

Resolved Minor
February 10, 2025 - Started 9 months ago - Lasted 27 minutes
Official incident page

Incident Report

8x8 is investigating reports of contact center users being unable to login to the 8x8 Contact Center Agent Workspace interface. We are currently investigating and will provide updates as they become available. 
Components affected
8x8 EU10 8x8 Contact Center UK3 8x8 Contact Center 8x8 EMEA

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Latest Updates ( sorted recent to last )
INVESTIGATING 9 months ago - at 02/10/2025 03:14PM

8x8 is investigating reports of contact center users being unable to login to the 8x8 Contact Center Agent Workspace interface. We are currently investigating and will provide updates as they become available. 

MONITORING 9 months ago - at 02/10/2025 03:25PM

8x8 has identified an issue and has completed mitigation to resolve the symptoms on this platform. Please ask agents to attempt to login  again while 8x8 monitors and confirms resolution. 

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