Outage in 8x8

Supervisor Workspace not loading data

Minor
February 13, 2025 - Started 7 days ago
Official incident page

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Outage Details

8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error. This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.
Components affected
8x8 EMEA 8x8 Analytics 8x8 Analytics 8x8 Americas 8x8 Analytics 8x8 APAC
Latest Updates ( sorted recent to last )
INFORMATIONAL 7 days ago - at 02/13/2025 10:49AM

8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error. This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.

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