Outage in 8x8

MS Teams - synchronization Issue for new users

Resolved Minor
February 25, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal. We are investigating this issue and will provide updates as soon as we have them. 
Components affected
8x8 WorkM (VOM) 8x8 Deskphones 8x8 WorkD (VOD) 8x8 Endpoints 8x8 Deskphones 8x8 Deskphones 8x8 WorkM (VOM) 8x8 WorkD (VOD) 8x8 WorkD (VOD) 8x8 EMEA 8x8 Americas 8x8 Work Calling 8x8 Work Calling 8x8 Endpoints 8x8 Endpoints 8x8 WorkM (VOM) 8x8 Work Calling 8x8 APAC

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Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 02/25/2025 11:09AM

We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal. We are investigating this issue and will provide updates as soon as we have them. 

INVESTIGATING 8 months ago - at 02/25/2025 11:35AM

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.

IDENTIFIED 8 months ago - at 02/25/2025 11:44AM

Our engineers have identified the issue and working to resolve it as a matter of urgency. Please be assured we are doing our very best to minimize disruption time.

INFORMATIONAL 8 months ago - at 02/25/2025 12:15PM

Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.

Latest 8x8 outages

MS Teams sync issues - about 1 month ago
LH1 platform performance issues - about 2 months ago
8x8 Work Desktop endpoints calling issues - 2 months ago
8x8 Work Analytics Portal Loading Issue - 2 months ago
Agent Workspace login issues - US - 2 months ago

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