Outage in Exalate

Some Customer Nodes Are Down

Resolved Major
March 21, 2024 - Started 9 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Status: In Progress Description: We are currently experiencing an outage affecting some of our customer nodes. This outage is a result of issues with our third-party hosting provider. Our team is actively investigating the issue and working closely with our provider to resolve it as quickly as possible. Impact: Customers may experience disruptions in service or connectivity. Next Update: We will provide another update within next 2 hours or as soon as more information becomes available. Thank you for your patience and understanding as we work to resolve this issue. If you have any urgent concerns or require immediate assistance, please don’t hesitate to reach out to our support team.
Components affected
Exalate Hosting platform
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/21/2024 01:02PM

The Incident has been resolved.
Thank you for your patience and understanding.

MONITORING 9 months ago - at 03/21/2024 12:28PM

The problem is addressed, we are monitoring the results.

IDENTIFIED 9 months ago - at 03/21/2024 09:31AM

Status: In Progress

Description:
We are currently experiencing an outage affecting some of our customer nodes. This outage is a result of issues with our third-party hosting provider. Our team is actively investigating the issue and working closely with our provider to resolve it as quickly as possible.

Impact:
Customers may experience disruptions in service or connectivity.

Next Update:
We will provide another update within next 2 hours or as soon as more information becomes available.

Thank you for your patience and understanding as we work to resolve this issue. If you have any urgent concerns or require immediate assistance, please don’t hesitate to reach out to our support team.

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