Outage in Sangoma
Credit Cards Payments Unavailable - Multiple Portals
Resolved MinorIncident Report
Summary AI Generated
Credit card payment processing was unavailable on Sangoma's SIPStation portal and Sangoma portal stores for 25 hours. Engineers identified and isolated the issue, then implemented and tested a fix. The incident was resolved after monitoring confirmed the fix was working properly.
We are aware of an issue in processing credit card payments with our SIPStation portal and Sangoma portal stores. Our Engineers have identified and isolated the issue and are now working on deploying a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/15/2026 07:00PM
This incident has been resolved.
MONITORING
3 days ago - at 05/15/2026 02:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 05/15/2026 12:24PM
Engineers are still working to resolve this issue. Updates will be provided as they become available.
IDENTIFIED
4 days ago - at 05/14/2026 10:15PM
Testing the fix is still underway and our Engineers are still actively engaged in fully resolving the credit card payment issue on our store portals.
IDENTIFIED
4 days ago - at 05/14/2026 07:18PM
Our Engineers are currently testing a fix. We'll update you once the testing has concluded.
IDENTIFIED
4 days ago - at 05/14/2026 06:04PM
We are aware of an issue in processing credit card payments with our SIPStation portal and Sangoma portal stores. Our Engineers have identified and isolated the issue and are now working on deploying a fix.
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