Outage in Sangoma
Instances down- PBXact cloud
Resolved MinorIncident Report
Summary AI Generated
A subset of Sangoma PBXact cloud instances experienced downtime affecting customer phone systems. The engineering team investigated the issue for approximately 5 hours, identified the root cause, applied a fix, and monitored the results before confirming full resolution.
We have discovered an issue affecting a subset of customers on PBXact cloud. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/27/2026 11:06AM
This incident has been resolved.
MONITORING
3 days ago - at 05/27/2026 09:16AM
Our Engineers have identified the trouble and have applied a fix and will be monitoring the results. If you are still experiencing service issues, please contact support.
INVESTIGATING
3 days ago - at 05/27/2026 08:27AM
Engineers are still actively investigating this issue affecting PBXact cloud. Updates will be provided as they become available.
INVESTIGATING
3 days ago - at 05/27/2026 07:01AM
Our Engineering team is still investigating the issue affecting PBXact cloud. We will keep you updated as we receive any new information.
INVESTIGATING
3 days ago - at 05/27/2026 06:04AM
We have discovered an issue affecting a subset of customers on PBXact cloud. Our engineering team is actively investigating the matter.
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