Outage in Sangoma
Internet Service Impact - Carrier Event - ATT Fiber - CA Area
Resolved MajorIncident Report
Summary AI Generated
An upstream carrier disruption with ATT Fiber caused internet connectivity issues for Sangoma customers in the California area for 23.3 hours. The incident was caused by a failure in the carrier's infrastructure, with initial tests showing vendor equipment was functional while the exact point of failure required investigation. A fix was implemented and the service was fully restored after monitoring confirmed resolution.
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/30/2026 08:28AM
This incident has been resolved.
MONITORING
21 days ago - at 05/30/2026 01:22AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 05/29/2026 03:48PM
We continue to work with the local carrier of this issue. Initial tests indicate that vendor equipment is functional, point of failure is still being investigated.
IDENTIFIED
21 days ago - at 05/29/2026 09:10AM
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
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