Outage in Sangoma
Portal Issue - Multiple Portals affected by Third Party
Resolved MajorIncident Report
Summary AI Generated
A third-party upstream provider issue caused a major outage affecting multiple Sangoma portals including SIPstation, Faxstation, PBXact, and Switchvox for 6.6 hours. The engineering team worked with the upstream provider to identify and implement a fix, restoring all portals and stores to normal operation.
We have discovered an issue with multiple portals that is currently affecting SIPstation, Faxstation, PBXact, and Switchvox. This is being caused by an issue with an upstream provider. Our engineering team is actively investigating the matter with the upstream provider.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/01/2026 04:06AM
This incident has been resolved.
MONITORING
19 days ago - at 06/01/2026 02:03AM
A fix has been made and portals and stores have been restored. We'll be monitoring the results.
IDENTIFIED
19 days ago - at 05/31/2026 11:47PM
We are continuing to work with our upstream provider to resolve the issue.
IDENTIFIED
19 days ago - at 05/31/2026 09:56PM
We are continuing to work on a fix for this issue.
IDENTIFIED
19 days ago - at 05/31/2026 09:55PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 05/31/2026 09:33PM
We have discovered an issue with multiple portals that is currently affecting SIPstation, Faxstation, PBXact, and Switchvox. This is being caused by an issue with an upstream provider. Our engineering team is actively investigating the matter with the upstream provider.
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