Outage in Sangoma
BV+ Agent Presence using CX Issue - BV+
Resolved MinorIncident Report
Summary AI Generated
A minor incident affecting Sangoma BV+ customers using the CX platform impacted Agent Presence functionality for approximately 76 hours. Engineers investigated the issue and implemented a fix on August 28, 2026, which was monitored before the incident was fully resolved on August 31, 2026.
Our Engineers are investigating an issue impacting BV+ customers using CX.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/31/2026 10:53PM
This incident is now being resolved.
MONITORING
19 days ago - at 08/28/2026 08:33PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
19 days ago - at 08/28/2026 07:53PM
Our Engineers are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 08/28/2026 06:38PM
Our Engineers are investigating an issue impacting BV+ customers using CX.
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