Outage in Sangoma
Audio Quality Issue - Business Voice/Business Voice+
Resolved MinorIncident Report
Summary AI Generated
Sangoma experienced an audio quality issue affecting Business Voice and Business Voice+ customers using CX, lasting approximately 76 hours. Engineers investigated the root cause and implemented a fix, which was then monitored before the incident was confirmed resolved.
We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/31/2026 10:52PM
This incident has been resolved.
MONITORING
19 days ago - at 08/28/2026 08:12PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
19 days ago - at 08/28/2026 07:51PM
Our Engineers are still investigating this issue.
INVESTIGATING
19 days ago - at 08/28/2026 07:50PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 08/28/2026 06:41PM
We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.
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