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Sangoma Outage History

Every past Sangoma outage tracked by IsDown, with detection times, duration, and resolution details.

There were 30 Sangoma outages since March 2021. The 14 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major March 26, 2026

March 2026: Internet Service Impact - Carrier Event - Charter/Spectrum - TX area

Detected Mar 26, 2026 3:13 AM EDT · Resolved Mar 26, 2026 10:52 AM EDT · Duration about 8 hours

An upstream carrier disruption with Charter/Spectrum caused internet connectivity issues for Sangoma customers in the Texas area for 7.7 hours. The incident was identified at 3:13 AM, a fix was implemented by 5:51 AM, and the service was fully restored by 10:51 AM. Sangoma worked with their upstream carriers throughout the incident to resolve the connectivity problems.

Minor March 25, 2026

March 2026: Faxstation Issue - failed outbound faxes

Detected Mar 25, 2026 3:58 PM EDT · Resolved Mar 26, 2026 12:33 PM EDT · Duration about 21 hours

Sangoma's FaxStation service experienced an issue causing outbound faxes to fail for 20.6 hours. The engineering team investigated the problem and implemented a fix. The incident was resolved after a monitoring period to ensure the solution was effective.

Minor March 25, 2026

March 2026: Post Dial Delay on Inbound/Outbound - CommUnity

Detected Mar 25, 2026 11:40 AM EDT · Resolved Mar 25, 2026 3:38 PM EDT · Duration about 4 hours

Sangoma experienced post dial delays on inbound and outbound calling for CommUnity customers, affecting the HUD Classic desktop application, Voice Services for USA, and HUDweb for 4 hours. The issue was caused by an overnight system upgrade that introduced the delays. The problem was resolved by rolling back the upgrade, though customers experienced brief call drops and registration losses during the system restart.