Outage in Sangoma
Post Dial Delay on Inbound/Outbound - CommUnity
Resolved MinorIncident Report
Summary AI Generated
Sangoma experienced post dial delays on inbound and outbound calling for CommUnity customers, affecting the HUD Classic desktop application, Voice Services for USA, and HUDweb for 4 hours. The issue was caused by an overnight system upgrade that introduced the delays. The problem was resolved by rolling back the upgrade, though customers experienced brief call drops and registration losses during the system restart.
We have discovered an issue with post dial delay on inbound/outbound calling affecting CommUnity (CY) customers. Our Engineering team is actively investigating this matter.
Components affected
Sangoma HUDweb Sangoma HUD Classic desktop application Sangoma Voice Services for USANeed to monitor Sangoma outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/25/2026 07:36PM
This incident has been resolved.
MONITORING
4 days ago - at 03/25/2026 03:54PM
The rollback was successful, and we are no longer seeing any Post Dial Delay. All systems are fully operational. If you experience any additional issues, please reach out to Support. We will continue to monitor for stability.
IDENTIFIED
4 days ago - at 03/25/2026 03:48PM
The Post Dial Delay was introduced by an upgrade that was performed overnight. We have decided to roll back the upgrade. Customers may experience active calls dropping and a momentary loss of registrations when the system restarts.
INVESTIGATING
4 days ago - at 03/25/2026 03:40PM
We have discovered an issue with post dial delay on inbound/outbound calling affecting CommUnity (CY) customers. Our Engineering team is actively investigating this matter.
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