Outage in Sangoma
Post Dial Delay on Inbound/Outbound - CommUnity
Resolved MinorIncident Report
Summary AI Generated
Sangoma experienced post dial delays on inbound and outbound calling for CommUnity customers, affecting the HUD Classic desktop application, Voice Services for USA, and HUDweb for 4 hours. The issue was caused by an overnight system upgrade that introduced the delays. The problem was resolved by rolling back the upgrade, though customers experienced brief call drops and registration losses during the system restart.
We have discovered an issue with post dial delay on inbound/outbound calling affecting CommUnity (CY) customers. Our Engineering team is actively investigating this matter.
Components affected
Sangoma HUDweb Sangoma HUD Classic desktop application Sangoma Voice Services for USATrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 03/25/2026 07:36PM
This incident has been resolved.
MONITORING
25 days ago - at 03/25/2026 03:54PM
The rollback was successful, and we are no longer seeing any Post Dial Delay. All systems are fully operational. If you experience any additional issues, please reach out to Support. We will continue to monitor for stability.
IDENTIFIED
25 days ago - at 03/25/2026 03:48PM
The Post Dial Delay was introduced by an upgrade that was performed overnight. We have decided to roll back the upgrade. Customers may experience active calls dropping and a momentary loss of registrations when the system restarts.
INVESTIGATING
25 days ago - at 03/25/2026 03:40PM
We have discovered an issue with post dial delay on inbound/outbound calling affecting CommUnity (CY) customers. Our Engineering team is actively investigating this matter.
Latest Sangoma outages
BV and BV+ Portals / Issue on Portal Saves - 1 day ago
Faxstation Issue - failed outbound faxes - 25 days ago
Unreachable CPE Notification Issue - Faxstation - about 2 months ago
Intermittent Call Failures - about 4 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
