Sangoma Outage History

A subset of Sangoma PBXact cloud instances experienced downtime affecting customer phone systems. The engineering team investigated the issue for approximately 5 hours, identified the root cause, applied a fix, and monitored the results before confirming full resolution.

A small subset of Sangoma customers experienced login failures on store.sipstation.com for 17.1 hours. The issue was identified and investigated, with a fix implemented and monitored before full resolution. The incident affected customer access to the SIPstation store portal.

Credit card payment processing was unavailable on Sangoma's SIPStation portal and Sangoma portal stores for 25 hours. Engineers identified and isolated the issue, then implemented and tested a fix. The incident was resolved after monitoring confirmed the fix was working properly.

Sangoma performed scheduled maintenance on the store.sipstation.com portal to implement stability and performance improvements. The portal experienced temporary downtime or reduced functionality during the 45-minute maintenance window. The maintenance was completed successfully and the incident was resolved.

The store.sipstation.com portal underwent emergency maintenance that made it temporarily unavailable for 14 minutes. During this outage, users were unable to make new purchases or manage their accounts through the portal. The maintenance was completed and service was restored.

Sangoma experienced an outbound faxing issue that affected their Faxstation service for 5.8 hours. The engineering team investigated the problem and implemented a fix. The incident was resolved after a monitoring period to ensure the fix was effective.

Sangoma Talk experienced an issue where incoming calls failed to reach iOS users when the app was running in the background but not actively displayed on their device. The problem was traced to a third-party vendor issue that affected call delivery functionality. The incident was resolved after 3.3 hours when engineers implemented a fix and confirmed normal service restoration.

Sangoma's Switchvox Cloud experienced high server load issues that prevented some users from accessing the admin panel for 2.4 hours. Engineers implemented a fix and monitored the system until the incident was fully resolved.

Sangoma experienced an outbound SMS issue that affected TeamHub service for 1.1 hours. The engineering team investigated and implemented a fix to restore SMS functionality. The incident was resolved after a brief monitoring period to ensure the fix was effective.

Sangoma's BV and BV+ portals experienced delays when users attempted to save data, affecting normal portal functionality for 3 hours. Engineers identified and corrected the underlying issue causing the save delays. The incident was resolved after a brief monitoring period to ensure the fix was effective.