Sangoma Outage History

Sangoma Talk experienced an issue where incoming calls failed to reach iOS users when the app was running in the background but not actively displayed on their device. The problem was traced to a third-party vendor issue that affected call delivery functionality. The incident was resolved after 3.3 hours when engineers implemented a fix and confirmed normal service restoration.

Sangoma's Switchvox Cloud experienced high server load issues that prevented some users from accessing the admin panel for 2.4 hours. Engineers implemented a fix and monitored the system until the incident was fully resolved.

Sangoma experienced an outbound SMS issue that affected TeamHub service for 1.1 hours. The engineering team investigated and implemented a fix to restore SMS functionality. The incident was resolved after a brief monitoring period to ensure the fix was effective.

Sangoma's BV and BV+ portals experienced delays when users attempted to save data, affecting normal portal functionality for 3 hours. Engineers identified and corrected the underlying issue causing the save delays. The incident was resolved after a brief monitoring period to ensure the fix was effective.

An upstream carrier disruption with Charter/Spectrum caused internet connectivity issues for Sangoma customers in the Texas area for 7.7 hours. The incident was identified at 3:13 AM, a fix was implemented by 5:51 AM, and the service was fully restored by 10:51 AM. Sangoma worked with their upstream carriers throughout the incident to resolve the connectivity problems.

Sangoma's FaxStation service experienced an issue causing outbound faxes to fail for 20.6 hours. The engineering team investigated the problem and implemented a fix. The incident was resolved after a monitoring period to ensure the solution was effective.

Sangoma experienced post dial delays on inbound and outbound calling for CommUnity customers, affecting the HUD Classic desktop application, Voice Services for USA, and HUDweb for 4 hours. The issue was caused by an overnight system upgrade that introduced the delays. The problem was resolved by rolling back the upgrade, though customers experienced brief call drops and registration losses during the system restart.