Outage in Sangoma
Incoming Call Issue - Sangoma Talk
Resolved MinorIncident Report
Summary AI Generated
Sangoma Talk experienced an issue where incoming calls failed to reach iOS users when the app was running in the background but not actively displayed on their device. The problem was traced to a third-party vendor issue that affected call delivery functionality. The incident was resolved after 3.3 hours when engineers implemented a fix and confirmed normal service restoration.
We have discovered an issue with incoming calls to iOS users that is currently affecting Sangoma Talk. Calls are not coming in if Sangoma Talk is open in the background but not the active app on the device. Our engineering team is actively investigating the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/04/2026 08:19PM
This incident has been resolved.
MONITORING
5 days ago - at 05/04/2026 06:38PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 05/04/2026 05:41PM
Our engineers have confirmed that this is an issue with a 3rd party vendor. They are currently working with their engineers to identify and resolve the issue.
INVESTIGATING
5 days ago - at 05/04/2026 05:04PM
We have discovered an issue with incoming calls to iOS users that is currently affecting Sangoma Talk. Calls are not coming in if Sangoma Talk is open in the background but not the active app on the device. Our engineering team is actively investigating the matter.
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