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Outage in Sangoma

BV and BV+ Portals / Issue on Portal Saves

Resolved Minor
April 17, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Sangoma's BV and BV+ portals experienced delays when users attempted to save data, affecting normal portal functionality for 3 hours. Engineers identified and corrected the underlying issue causing the save delays. The incident was resolved after a brief monitoring period to ensure the fix was effective.

Our Engineers are currently investigating an issue reported on the BV and BV+ portal saves are being delayed

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/17/2026 07:25PM

This incident is now resolved.

MONITORING 1 day ago - at 04/17/2026 04:55PM

Engineering identified the source issue and had corrected the issue. We are monitoring the results.

INVESTIGATING 1 day ago - at 04/17/2026 04:25PM

Our Engineers are currently investigating an issue reported on the BV and BV+ portal saves are being delayed

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