Outage in Sangoma
Internet Service Impact - Carrier Event - Charter/Spectrum - TX area
Resolved MajorIncident Report
Summary AI Generated
An upstream carrier disruption with Charter/Spectrum caused internet connectivity issues for Sangoma customers in the Texas area for 7.7 hours. The incident was identified at 3:13 AM, a fix was implemented by 5:51 AM, and the service was fully restored by 10:51 AM. Sangoma worked with their upstream carriers throughout the incident to resolve the connectivity problems.
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/26/2026 02:51PM
This incident has been resolved.
MONITORING
4 days ago - at 03/26/2026 09:51AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 03/26/2026 07:13AM
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
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