Outage in Abnormal Security

Remediation Delay - Inbound Email Security

Resolved Minor

September 10, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

What Happened: On 9/10 at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affects Microsoft and Google customers, who can expect email remediation delays. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: Sep 10, 2024, at 16:00 UTC What We're Doing: Our Engineering team is actively working to address the increased latency. Next Update: In 1 hour or less. Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.

Components affected

Abnormal Security Inbound Email Protection

Need to monitor Abnormal Security outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/10/2024 08:38PM

What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affected Microsoft and Google customers, causing delays in email remediation.

Affected Services: Inbound Email Protection

Severity Level: Major

Incident Start Time: September 10, 2024, at 16:00 UTC

Resolution: The incident was fully resolved as of September 10, 2024, at 18:45 UTC (11:45 AM PST). Remediation times have returned to normal levels.

Questions? For any immediate concerns, please contact us at support@abnormalsecurity.com.

INVESTIGATING over 1 year ago - at 09/10/2024 06:29PM

What Happened: On 9/10 at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affects Microsoft and Google customers, who can expect email remediation delays.

Affected Services: Inbound Email Protection

Severity Level: Major

Incident Start Time: Sep 10, 2024, at 16:00 UTC

What We're Doing: Our Engineering team is actively working to address the increased latency.

Next Update: In 1 hour or less.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.

Latest Abnormal Security outages

AI Security Mailbox Report Processing Disruption - 9 days ago

Inbound Email Security Detection and Remediation Disruption — US - 19 days ago

Abnormal Portal Access Disruption – (EU) - 19 days ago

Threat Log Display Delays – Gov - 23 days ago

Threat Log Visibility Disruption for Fedramp Customers - about 1 month ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook