Outage in Abnormal Security

Remediation Delay - Inbound Email Security

Resolved Minor
September 10, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

What Happened: On 9/10 at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affects Microsoft and Google customers, who can expect email remediation delays. Affected Services: Inbound Email Protection Severity Level: Major Incident Start Time: Sep 10, 2024, at 16:00 UTC What We're Doing: Our Engineering team is actively working to address the increased latency. Next Update: In 1 hour or less. Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Components affected
Abnormal Security Inbound Email Protection
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 08:38PM

What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affected Microsoft and Google customers, causing delays in email remediation.

Affected Services: Inbound Email Protection

Severity Level: Major

Incident Start Time: September 10, 2024, at 16:00 UTC

Resolution: The incident was fully resolved as of September 10, 2024, at 18:45 UTC (11:45 AM PST). Remediation times have returned to normal levels.

Questions? For any immediate concerns, please contact us at support@abnormalsecurity.com.

INVESTIGATING 3 months ago - at 09/10/2024 06:29PM

What Happened: On 9/10 at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown issues, leading to elevated remediation times for Inbound Email Protection. This incident affects Microsoft and Google customers, who can expect email remediation delays.

Affected Services: Inbound Email Protection

Severity Level: Major

Incident Start Time: Sep 10, 2024, at 16:00 UTC

What We're Doing: Our Engineering team is actively working to address the increased latency.

Next Update: In 1 hour or less.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.

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