AWS Outage Impacting Us-East-1 - 20 October 2025

Resolved – Practice Management Platform (AWS US-East-1)

This incident has been resolved.

AWS has fully restored services in the US-East-1 region, and the Practice Management Platform is now operating normally. Performance and access have returned to expected levels across all customer environments.

A post-mortem report outlining the impact and timeline of this incident will be published on this page once completed.

Thank you for your patience while we monitored recovery and validated systems.

If you experience any ongoing issues, please contact us at https://support.actionstep.com/support/tickets/new or email support@actionstep.com

Update – Practice Management Platform (AWS US-East-1)

AWS has confirmed that services in the US-East-1 region have been restored. We are now seeing our servers fully back online, and the Practice Management Platform should be accessible again.

Please note that performance may be slower than usual as systems recover and traffic levels normalize. Our team will continue to monitor stability closely.

If you are still experiencing any issues, please contact us via https://support.actionstep.com/support/tickets/new or email support@actionstep.com

We’ll post a final confirmation once system performance has fully stabilized.

Update – Practice Management Platform (AWS US-East-1)

AWS has confirmed that services in the US-East-1 region have been restored. We are now seeing our servers fully back online, and the Practice Management Platform should be accessible again.

Please note that performance may be slower than usual as systems recover and traffic levels normalize. Our team will continue to monitor stability closely.

If you are still experiencing any issues, please contact us via https://support.actionstep.com/support/tickets/new or email support@actionstep.com

We’ll post a final confirmation once system performance has fully stabilized.

AWS has reported that errors in the US-East-1 region are beginning to subside. We’re seeing improvement in availability across the Practice Management Platform.

Some customers may now be able to access the platform, though some may still experience slow performance or intermittent errors as services stabilize.

Our team is closely monitoring AWS’s recovery and validating all affected environments.

We’ll continue to post updates until full service restoration is confirmed.

If you need assistance, please contact us at support.actionstep.com/support/tickets/new

AWS has reported that errors in the US-East-1 region are still beginning to subside. We’re seeing some improvement in availability across the Practice Management Platform.

Our team is closely monitoring AWS’s recovery and validating all affected environments.

We’ll continue to post updates until full service restoration is confirmed.

If you need assistance, please contact us at support.actionstep.com/support/tickets/new

AWS has reported that errors in the US-East-1 region are beginning to subside. We’re seeing some improvement in availability across the Practice Management Platform.

Our team is closely monitoring AWS’s recovery and validating all affected environments.

We’ll continue to post updates until full service restoration is confirmed.

If you need assistance, please contact us at support.actionstep.com/support/tickets/new

AWS continues to report steady recovery within the US-East-1 region, and we’re seeing some availability across the Practice Management Platform.

Our team remains actively monitoring AWS’s progress and validating all impacted environments.

If you need assistance, please reach out at support.actionstep.com/support/tickets/new
or email support@actionstep.com

We’ll continue to share updates until full service restoration is confirmed.

AWS has reported that errors in the US-East-1 region are beginning to subside. We’re seeing some improvement in availability across the Practice Management Platform.

Our team is closely monitoring AWS’s recovery and validating all affected environments.

We’ll continue to post updates until full service restoration is confirmed.

If you need assistance, please contact us at support.actionstep.com/support/tickets/new
or email support@actionstep.com

AWS is reporting that errors within the US-East-1 region are beginning to subside, and we’re seeing improving availability across the Practice Management Platform.

Our team remains actively monitoring AWS’s progress and validating all affected environments.

If you need assistance, please reach out at support.actionstep.com/support/tickets/new
or email support@actionstep.com

We’ll continue to share updates until full service restoration is confirmed.

AWS continues to report steady recovery within the US-East-1 region, and we’re seeing some availability across the Practice Management Platform.

Our team remains actively monitoring AWS’s progress and validating all impacted environments.

If you need assistance, please reach out at support.actionstep.com/support/tickets/new
or email support@actionstep.com

We’ll continue to share updates until full service restoration is confirmed.

Update – Practice Management Platform (AWS US-East-1)

AWS has reported continued recovery across the US-East-1 region, and we are observing improved availability within our Practice Management Platform.

Our team continues to monitor AWS’s recovery efforts and validate all affected environments.

If you require assistance, please submit a ticket at https://support.actionstep.com/support/tickets/new or email us directly at support@actionstep.com

We’ll provide another update once full restoration is confirmed.

Update – Practice Management Platform (AWS US-East-1)

AWS has reported continued recovery across the US-East-1 region, and we are observing improved availability within our Practice Management Platform.

Our team continues to monitor AWS’s recovery efforts and validate all affected environments.

If you require assistance, please submit a ticket at https://support.actionstep.com/support/tickets/new or email us directly at support@actionstep.com

We’ll provide another update once full restoration is confirmed.

Update – AWS US-East-1 Outage

AWS continues to make progress in restoring services within the US-East-1 region, and we are beginning to see partial recovery across some customer environments.

Our team is actively monitoring the situation and validating system stability as services come back online. Access may continue to be intermittent during this period.

Our support systems remain available — if you need assistance, please submit a ticket at https://support.actionstep.com/support/tickets/new
or email us directly at support@actionstep.com

We’ll share another update once AWS confirms full resolution.

Update – Ongoing AWS US-East-1 Outage

The AWS outage impacting our US-East-1 region remains ongoing. While some recovery progress has been reported by AWS, our affected services are not yet fully operational.

We continue to monitor AWS’s recovery efforts and will restore full functionality as soon as their systems stabilize.

Our support systems are operational, and our team remains available for assistance via https://support.actionstep.com/support/tickets/new or emailing us directly at support@actionstep.com

We’ll post another update once AWS confirms full resolution.

We’re currently experiencing an outage affecting customers in the US-East-1 region. The issue has been identified as part of a broader AWS service disruption, and our team is monitoring their recovery efforts closely.

We’ll provide updates as soon as AWS confirms resolution. Thank you for your patience.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

We are continuing to work on a fix for this issue.

We are writing to inform that our team is aware of an outage affecting Us-East-1 that began on October 20.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. However, this is linked to the outage caused by our 3rd party server host, AWS.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team