Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.

We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved.

What happened:
The Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute.

What we did:
Our team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational.

What we're doing to prevent this:
We have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward.

We apologise for any disruption this caused and thank you for your patience.

Regards,
Actionstep Support Team

We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account.

We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side.

Our team is investigating this as a priority and will work to restore the system functions to operate normally.

We will provide further updates as our investigation progresses.

Regards,
Actionstep Support Team