Outage in Actionstep
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Resolved MajorIncident Report
Summary AI Generated
On August 27, 2026, Actionstep's Practice Management platform experienced a 26-minute outage affecting the Australia (AP-Southeast-2) region, beginning at 12:50 PM AEST. A single server failure impacted a portion of customers, causing errors ranging from platform slowness to 500 errors, with Login and Launchpad functionality affected. The issue was identified and resolved by 3:13 PM AEST, with all services confirmed fully operational.
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST.
Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
Regards,
Actionstep Support Team
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/27/2026 03:13AM
The issues affecting the Actionstep Practice Management platform have now been resolved, and our technical teams have confirmed that all services are now fully functional.
We would like to apologise for any inconvenience this may have caused.
Regards,
The Actionstep Team
MONITORING
5 days ago - at 08/27/2026 03:09AM
The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.
INVESTIGATING
5 days ago - at 08/27/2026 02:57AM
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST.
Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
Regards,
Actionstep Support Team
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