ActivTrak Outage History

ActivTrak experienced delayed agent data collection affecting some users for 19.3 hours. The engineering team investigated the data ingestion delays and successfully resolved the incident.

ActivTrak experienced delays in screenshot data collection that affected some users for approximately 22.6 hours. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure the fix was effective.

ActivTrak experienced a major outage affecting their Next Generation User Management (NGUM) system, causing user data to be temporarily unavailable for 5.3 hours. The engineering team identified and resolved the root cause, then cleared and reprocessed backend processing queues that were impacted during the incident. All systems were fully restored to normal operation with user data available as expected.

ActivTrak experienced a major outage affecting their Next Generation User Management (NGUM) system that made user data temporarily unavailable for 28.1 hours. The engineering team identified and resolved the root cause, then cleared and reprocessed backend processing queues that had been impacted during the incident. All systems were fully restored to normal operation with user data availability returned to expected levels.

ActivTrak experienced delays in processing insights and ActivConnect reporting data for some accounts over a 23.8-hour period. The issue affected users' ability to access timely reporting data from these services. The engineering team identified the root cause and restored normal processing, bringing all data up to date.

ActivTrak's Watchdog background service incorrectly appeared as a user profile in the web application, consuming a license despite being an internal monitoring component rather than an actual user. The issue affected the Frontend UI but did not impact data collection, reporting, or other service functionality. The incident was resolved after 3 hours by removing the erroneous Watchdog user entry from the system.

ActivTrak experienced elevated application error rates for 1.4 hours, causing disruptions to the service. The team identified the root cause and implemented a fix to resolve the errors. Users were advised to log out and back in to refresh their sessions after the incident was resolved.

ActivTrak experienced a 6-minute outage where customers were unable to load the Time Zone settings page due to frontend UI issues. The engineering team investigated and resolved the problem affecting this specific configuration page. The incident was classified as minor and lasted from initial detection through resolution.

ActivTrak experienced an issue preventing users from creating new Insights subscriptions, while existing subscription delivery remained unaffected. The problem impacted the Frontend UI component for 2.7 hours before being resolved by the engineering team.

ActivTrak experienced increased error rates in their purchase estimation functionality within the shopping cart, affecting the Frontend UI. The engineering team investigated the issue, implemented a fix, and monitored the results before resolving the incident after 3.3 hours.