Outage in Ada
Chat bot window not leading to a chat session in some bots
Resolved Major
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Outage Details
Components affected
Ada Chat ClientLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been pushed and bot windows will open to a conversation as expected.
The issue has been identified and a fix is being implemented.
Issue: Some chatbot windows are opening to an unexpected page when the bot is first opened.
Who it affects: chatbots not hosted in the US cluster (to determine this you will see a specific value between the bot handle and "ada.support" in the address you use to log into the dashboard eg bot-handle.[cluster].ada.support).
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