Outage in Ada
Investigating issues with Ada Dashboard Conversations View in US
Resolved MajorIncident Report
Some customers are currently experiencing issues accessing or using conversations view the Ada Dashboard. This issue impacts Dashboard users only — end users interacting with your AI agents remain fully unaffected.
Our team is aware of the disruption and is actively working to restore normal functionality as quickly as possible. We apologize for the inconvenience this may cause.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 12/02/2025 04:17AM
This incident has been resolved.
MONITORING
6 days ago - at 12/02/2025 02:48AM
Some customers may continue to see delays in conversation view updates. Our team has made progress and data is steadily catching up. We expect recovery to continue gradually through tomorrow. Thank you for your patience while we work to restore full performance.
INVESTIGATING
6 days ago - at 12/02/2025 02:05AM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/02/2025 01:08AM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/02/2025 12:37AM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/02/2025 12:07AM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/01/2025 11:41PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/01/2025 11:03PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/01/2025 10:31PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 12/01/2025 10:01PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 09:35PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 09:05PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 08:35PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 07:59PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 07:03PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 06:31PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 05:59PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 05:29PM
We are continuing to investigate the issue
INVESTIGATING
6 days ago - at 12/01/2025 04:59PM
Some customers are currently experiencing issues accessing or using conversations view the Ada Dashboard. This issue impacts Dashboard users only — end users interacting with your AI agents remain fully unaffected.
Our team is aware of the disruption and is actively working to restore normal functionality as quickly as possible. We apologize for the inconvenience this may cause.
Latest Ada outages
Investigating latency with Ada Chat services - 25 days ago
Conversation view Delay - 26 days ago
Ada Voice services dashboard interruption - about 1 month ago
Chat widget unavailable - about 1 month ago
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