Outage in Ada
Increase in handoff rate during Playbook execution
Resolved MinorIncident Report
Summary AI Generated
Ada experienced a minor incident lasting approximately 1.1 hours in which playbook execution triggered an abnormal increase in handoffs to live agents. The root cause was identified and a fix was implemented. The incident was fully resolved after a short monitoring period.
We are investigating reports of increased handoffs to live agents that take place during playbook execution.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 08/11/2026 02:25PM
This incident has been resolved.
MONITORING
12 days ago - at 08/11/2026 01:30PM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 08/11/2026 01:28PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 days ago - at 08/11/2026 01:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
12 days ago - at 08/11/2026 01:22PM
We are investigating reports of increased handoffs to live agents that take place during playbook execution.
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