Outage in Ada
Elevated handoffs to live agents
Resolved MinorIncident Report
Summary AI Generated
Ada experienced elevated errors in AI Agent reply generation across all regions, causing an abnormally high rate of handoffs to live agents. The Zendesk Integration and Chat Client were affected, with the issue traced to an upstream dependency. The incident lasted 13 minutes before being resolved.
We are investigating elevated errors in AI Agent reply generation that are causing a higher-than-normal rate of handoffs to live agents across all regions. Early indications point to an upstream dependency.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/27/2026 03:39PM
This incident has been resolved.
INVESTIGATING
16 days ago - at 08/27/2026 03:35PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 08/27/2026 03:29PM
We are investigating elevated errors in AI Agent reply generation that are causing a higher-than-normal rate of handoffs to live agents across all regions. Early indications point to an upstream dependency.
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