Outage in Ada

Ada Dashboard fails to load intermittently

Resolved Major

July 16, 2026 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

On July 16, 2026, Ada experienced a major incident lasting approximately one hour in which admins intermittently received 403 errors and were unable to access their backend dashboards. The issue expanded to also affect end users, whose chat sessions failed to load. A fix was identified and implemented, with the incident fully resolved by 9:48 PM ET.

We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.

Components affected

Ada Chat Client Ada Dashboard

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 07/17/2026 01:48AM

This incident has been resolved.

MONITORING 17 days ago - at 07/17/2026 01:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 17 days ago - at 07/17/2026 01:26AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 17 days ago - at 07/17/2026 01:03AM

We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.

INVESTIGATING 17 days ago - at 07/17/2026 12:48AM

We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.

Latest Ada outages

Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2 - 9 days ago

Agent dashboards are unable to load. - 12 days ago

MCP server authentication is currently failing due to an outage in WorkOS - 17 days ago

Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users - 19 days ago

Some AI Agent conversations transferring to a human agent - 21 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook