Outage in Ada
Satisfaction survey occasionally presented incorrectly
Resolved MinorIncident Report
Summary AI Generated
Ada's chat client experienced an issue where customer satisfaction surveys were incorrectly displayed at unexpected times, appearing in followup conversations that weren't tied to human or AI agent interactions. The problem affected the chat client functionality for 5.6 hours before the team identified the root cause, implemented a fix, and resolved the incident.
We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/24/2026 09:02PM
This incident has been resolved.
MONITORING
7 days ago - at 03/24/2026 08:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 03/24/2026 07:39PM
We are completing additional testing before we release the fix for this issue. We will provide another update by 4:30pm EST.
IDENTIFIED
7 days ago - at 03/24/2026 07:03PM
We are continuing to work on the fix for this issue and we will provide another update by 3:30pm EST.
IDENTIFIED
7 days ago - at 03/24/2026 05:49PM
We are continuing to work on the fix for this issue and we will provide another update by 2:30pm EST.
IDENTIFIED
8 days ago - at 03/24/2026 04:29PM
We’ve identified the cause of the issue. We are actively working on the fix and we will provide another update by 1:30pm EST.
INVESTIGATING
8 days ago - at 03/24/2026 03:29PM
We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.
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