Outage in Ada
US2 Cluster ai agents failing to load chat window
Resolved MajorIncident Report
Summary AI Generated
AI agents in the US2 cluster were failing to load their chat windows, displaying error screens instead of the expected interface. This affected the Chat Client component for approximately 2.2 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.
We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 04/03/2026 06:40PM
This incident has been resolved.
MONITORING
about 23 hours ago - at 04/03/2026 06:21PM
We are continuing to monitor for any further issues.
MONITORING
about 24 hours ago - at 04/03/2026 05:50PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/03/2026 05:37PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/03/2026 05:32PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/03/2026 05:00PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/03/2026 04:32PM
We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)
Latest Ada outages
Delays in Conversation View for US2 Cluster - 1 day ago
Admin Dashboard Not Loading for US Cluster Customers - 3 days ago
Delays in Conversations View Updates - 10 days ago
Satisfaction survey occasionally presented incorrectly - 11 days ago
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