Outage in Ada
Issues with Ada's Zendesk integration are being investigated
Resolved MajorIncident Report
Summary AI Generated
Ada's Zendesk integration experienced issues that prevented chat transcripts from being properly transmitted for customers using the Zendesk messaging integration. The problem affected some customers for approximately 4 hours before the team identified and resolved the underlying issue. Systems recovered and transcript processing returned to normal operation.
Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
Components affected
Ada Zendesk IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/07/2026 07:35PM
This incident has been resolved.
MONITORING
about 2 months ago - at 04/07/2026 04:32PM
The systems have recovered and we are seeing transcripts passing through successfully.
IDENTIFIED
about 2 months ago - at 04/07/2026 04:03PM
The issue has been identified, and we are seeing systems recovering.
INVESTIGATING
about 2 months ago - at 04/07/2026 03:37PM
Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
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