Outage in Ada
Delayed responses and processing for some automated interactions
Resolved MinorIncident Report
Summary AI Generated
For approximately one hour, Ada's background data processing experienced an issue that caused delayed or missed bot replies, stale knowledge answers, and delays in proactive messages and webhook deliveries. Live chat remained largely operational, though some users noticed intermittent slowness. The team identified and resolved the root cause, confirming all systems returned to normal operation.
We are currently investigating an issue affecting some of our platform's background processing. During this time, you may experience:
- Delayed or missed bot replies on some conversations
- Stale or delayed knowledge answers, where recently updated content may not yet be reflected
- Delays in proactive messages and webhook deliveries
Live chat is currently operating at or near normal levels, though some customers may notice intermittent slowness.
Components affected
Ada Chat ClientTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 07/06/2026 10:38PM
Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.
INVESTIGATING
27 days ago - at 07/06/2026 09:40PM
We are currently investigating an issue affecting some of our platform's background processing. During this time, you may experience:
- Delayed or missed bot replies on some conversations
- Stale or delayed knowledge answers, where recently updated content may not yet be reflected
- Delays in proactive messages and webhook deliveries
Live chat is currently operating at or near normal levels, though some customers may notice intermittent slowness.
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