Outage in Ada
Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users
Resolved MajorIncident Report
Summary AI Generated
Outbound emails sent via Ada's SMTP connector through the Zendesk integration in the US production environment failed to reach end users for approximately 23 minutes. The root cause was identified as a restrictive security policy on the SMTP server. A fix was deployed, and queued emails were successfully released and delivered upon resolution.
We are working on finding the cause of the issue.
Components affected
Ada Zendesk IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/14/2026 01:51PM
A fix has been deployed, and queued Zendesk Emails are being sent out now.
IDENTIFIED
19 days ago - at 07/14/2026 01:50PM
The root cause has been identified as a security policy on our SMTP server.
INVESTIGATING
19 days ago - at 07/14/2026 01:31PM
We are working on finding the cause of the issue.
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