Outage in Adaptavist
Scripted fields do not update on issue events because Forge events send priority and parent without self or iconUrl
Resolved MajorIncident Report
Summary AI Generated
Adaptavist's ScriptRunner Service experienced a ~1.8-hour incident where Scripted Fields failed to update when issues were modified, caused by Forge events sending priority and parent fields without required `self` or `iconUrl` attributes. A fix was deployed and the incident was resolved.
The team is investigating. Once a fix is deployed, Scripted Fields should recalculate as soon as an issue is updated.
Components affected
Adaptavist ScriptRunner ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 11/02/2026 10:30PM
This incident has been resolved.
MONITORING
12 days ago - at 11/02/2026 10:08PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 11/02/2026 10:08PM
We have deployed a fix to resolve the issue and will continue to monitor our services to ensure the incident is fully resolved.
Scripted Field values should be recalculated normally when an issue is updated.
We apologise for any inconvenience caused.
INVESTIGATING
12 days ago - at 11/02/2026 08:47PM
The team is investigating. Once a fix is deployed, Scripted Fields should recalculate as soon as an issue is updated.
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