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Outage in Adaptavist

Increased rate of Atlassian 429 response codes for certain endpoints

Resolved Minor
November 04, 2026 - Started 10 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Between November 3–4, 2026, Adaptavist's Enhanced Search Services and ScriptRunner Service were impacted by an elevated rate of HTTP 429 (Too Many Requests) errors from Atlassian endpoints, including the expression evaluation and JQL search endpoints. The issue originated on Atlassian's side and affected customers for approximately 2.6 hours. Following a fix from Atlassian, the incident was confirmed resolved on November 4, 2026.

We have received reports of an increase in 429 response code from Atlassian endpoints, we have confirmed we see these 429 response codes on our end.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/04/2026 12:03PM

Following an update from Atlassian: https://developer.status.atlassian.com/incidents/t7pqy7zzzdbg
We have confirmed the issue has been resolved

MONITORING 10 days ago - at 11/04/2026 09:32AM

Between 19:55 3/11/2026 - 06:45 4/11/2026 UTC, customers saw an increase in Atlassian 429 response codes on certain endpoints such as the expression evaluation endpoint and JQL search endpoint. The situation looks to have resolved, however we will continue to monitor the responses from these endpoints.

IDENTIFIED 10 days ago - at 11/04/2026 09:28AM

We have received reports of an increase in 429 response code from Atlassian endpoints, we have confirmed we see these 429 response codes on our end.

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