Outage in Affirm

Increased Errors across Affirm Services

Resolved Major
November 25, 2024 - Started 10 months ago - Lasted about 8 hours
Official incident page

IsDown continuously monitors the Affirm status page and multiple sources to provide up-to-date information. Check back with us for the latest Affirm uptime status.

Outage Details

Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 11/26/2024 04:52AM

The issue has been resolved and all services have been restored to full functionality.

MONITORING 10 months ago - at 11/26/2024 04:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 11/26/2024 04:01AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 11/26/2024 02:53AM

We are performing a controlled recovery and expect resolution in about 1 hour.

IDENTIFIED 10 months ago - at 11/26/2024 01:37AM

Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.

IDENTIFIED 10 months ago - at 11/26/2024 12:40AM

Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.

IDENTIFIED 10 months ago - at 11/25/2024 11:27PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 11/25/2024 11:20PM

The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.

IDENTIFIED 10 months ago - at 11/25/2024 11:13PM

We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.

IDENTIFIED 10 months ago - at 11/25/2024 10:35PM

The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.

IDENTIFIED 10 months ago - at 11/25/2024 09:59PM

Our services are still impacted. We are working on additional mitigation methods to restore service.

IDENTIFIED 10 months ago - at 11/25/2024 09:38PM

Our teams have implemented a fix and are monitoring to see if services recover.

IDENTIFIED 10 months ago - at 11/25/2024 09:30PM

Our teams have identified the issue and are working on implementing fixes to mitigate the issue.

INVESTIGATING 10 months ago - at 11/25/2024 08:59PM

We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.

INVESTIGATING 10 months ago - at 11/25/2024 08:28PM

Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.

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