Outage in Agorapulse

Unable to Tag Locations on Facebook & Instagram

Resolved Minor
August 29, 2025 - Started 26 days ago - Lasted 13 days
Official incident page

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Outage Details

We have received reports that users are unable to tag locations on photos uploaded to Facebook and Instagram. Our team has initiated an investigation and believes this may be related to an issue with the Meta API that our service relies on. We are in the process of diagnosing the root cause and will post a new update as new information becomes available.
Components affected
Agorapulse Instagram Publishing & Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/11/2025 04:22PM

The issue preventing tagging locations for Facebook and Instagram appears to have been related to the Meta API. Functionality has now returned to normal based on our testing and customer reports. We will continue monitoring for any recurrence.

INVESTIGATING 22 days ago - at 09/03/2025 08:42AM

Meta has acknowledged the issue on the support side and escalated it to their engineering team, we are waiting for updates.

INVESTIGATING 26 days ago - at 08/29/2025 08:20PM

We have received reports that users are unable to tag locations on photos uploaded to Facebook and Instagram. Our team has initiated an investigation and believes this may be related to an issue with the Meta API that our service relies on. We are in the process of diagnosing the root cause and will post a new update as new information becomes available.

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