Airbnb Outage History

Airbnb's Reservations API experienced an increased number of 500 errors affecting the GET /v2/reservations/{confirmation_code} endpoint for certain confirmation codes, starting around 19:30 PST. The issue impacted developers' ability to retrieve reservation data through the API. The engineering team deployed a fix after approximately 4 hours and fully resolved the incident after 12.8 hours of monitoring.

Airbnb's listing photos API experienced intermittent 404 errors on the POST /v2/listing_photos endpoint, causing upload failures for partners even when photos were successfully created. The issue affected API partners attempting to upload listing photos, requiring them to verify upload status and retry failed requests. The incident was resolved after implementing a fix and monitoring period.

Airbnb experienced a major outage starting at 5:00 PM PST that caused 500 errors across multiple endpoints, affecting various platform functions. The engineering team identified the root cause and deployed a fix at 7:25 PM PST after 2 hours and 15 minutes of investigation. The incident was fully resolved after 2.8 hours of total downtime, with monitoring confirming the fix's effectiveness.

Airbnb experienced limited access to some endpoints on their Homes API, preventing developers from fully utilizing the API reference documentation and functionality. The issue affected API connectivity for 17 minutes before being resolved. The incident was quickly identified and fixed without any reported extended impact to users.

Airbnb experienced an issue with webhooks and the Messages GET API that prevented partners from receiving webhook notifications for first messages in new booking threads and retrieving those messages via the API endpoint. The problem affected partners between February 24, 2026 5:26 PM PST and February 25, 2026 7:25 PM PST. Airbnb identified the root cause, deployed a mitigation, backfilled the impacted data, and fully restored message retrieval functionality by March 11, 2026.