Outage in Aircall

Real time issue

Resolved Minor
November 08, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our real-time data provider is experiencing an outage affecting: - Live data (Livefeed, availability display, Insight cards) - In-call actions (hold, transfers, mute etc) - Inbound calls We are closely working with our provider towards a total resolution as soon as possible.
Components affected
Aircall Apps Aircall Inbound calls Aircall Outbound calls Aircall Admin Dashboard Aircall Integrations

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/08/2022 09:17AM

This incident has been resolved.

MONITORING about 3 years ago - at 11/08/2022 08:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 11/08/2022 08:12AM

Our real-time data provider is experiencing an outage affecting:
- Live data (Livefeed, availability display, Insight cards)
- In-call actions (hold, transfers, mute etc)
- Inbound calls

We are closely working with our provider towards a total resolution as soon as possible.

Latest Aircall outages

Delay updating User status - 8 days ago
Call dropping - 12 days ago
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Calls and Messages failing to connect - 19 days ago
Aircall App Instability - 20 days ago

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