Outage in Aircall

[APAC] Call Failures and SMS Delivery Delays to/from Optus Network

Resolved Minor
November 07, 2023 - Started about 2 years ago - Lasted about 13 hours
Official incident page

Incident Report

We are experiencing call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Components affected
Aircall Inbound calls Aircall Outbound calls

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/08/2023 11:10AM

The incident has now been completely resolved.

MONITORING about 2 years ago - at 11/08/2023 08:47AM

A fix has been implemented by Optus Network in Australia, and we are presently following recovery on SMS delivery and call connection.
We are keeping the monitoring active and will keep you informed on the resolution of the incident.

INVESTIGATING about 2 years ago - at 11/08/2023 02:31AM

We continue to experience call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 11/07/2023 10:34PM

We are experiencing call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

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