Outage in Aircall

Issue on outbound calls in France

Resolved Major
July 02, 2024 - Started 19 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing issues with routing calls in France. Our team is working closely with our providers to fix the situation. We will be updating this status page to keep you informed of the resolution progress.
Components affected
Aircall Outbound calls
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 07/02/2024 12:00PM

The routed calls in France are now back to normal.
This incident has been resolved.

MONITORING 19 days ago - at 07/02/2024 10:59AM

Our carrier confirmed the resolution of this incident on their end.
We’re monitoring the situation and will update one full resolution of the issue is confirmed.

IDENTIFIED 19 days ago - at 07/02/2024 10:01AM

An issue has been identified with one of our carrier and further investigation are still ongoing.
We mitigated the issue by changing the route for French calls.

INVESTIGATING 19 days ago - at 07/02/2024 09:53AM

We are experiencing issues with routing calls in France. Our team is working closely with our providers to fix the situation.

We will be updating this status page to keep you informed of the resolution progress.

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