Outage in Aircall

Login issues for SSO customers

Resolved Minor
September 03, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating issues with Login on Aircall App (Legacy) for customers with SSO enabled.
Components affected
Aircall Apps

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 07:05PM

We can confirm that this situation has been fully resolved.

Impacted users may need to reload the App or clear the cache before retrying login.

We appreciate your patience and understanding while we worked to restore normal functionality.

IDENTIFIED about 2 months ago - at 09/03/2025 06:23PM

The issue has been identified, and we're actively working on a fix.

INVESTIGATING about 2 months ago - at 09/03/2025 06:00PM

We are currently investigating issues with Login on Aircall App (Legacy) for customers with SSO enabled.

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