Outage in Aircall

SMS loading issue

Resolved Minor

April 07, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating reports of the SMS option not loading properly for a subset of numbers A red banner appears with "An Error has Occurred"

Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 04/07/2025 09:17AM

This incident has been resolved.

MONITORING 7 days ago - at 04/07/2025 08:59AM

A fix has been implemented and we are monitoring the results

IDENTIFIED 7 days ago - at 04/07/2025 08:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 04/07/2025 08:20AM

We are currently investigating reports of the SMS option not loading properly for a subset of numbers
A red banner appears with "An Error has Occurred"

Latest Aircall outages

Dashboard Displays `Something Went Wrong` - 6 days ago

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SMS Not Showing on Aircall Application - 21 days ago

SMS Delivery Issues - France - about 1 month ago

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