Outage in Aircall
Inbound Calls Disconnecting During IVR, Transfers, or Hold
Resolved Minor
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Outage Details
Components affected
Aircall Inbound callsLatest Updates ( sorted recent to last )
This issue has been resolved. The fix implemented by our carrier partner has been effective, and inbound calls are now operating as expected. We will continue to monitor for stability, but no further impact is anticipated.
We’ve identified the issue as originating from one of our carrier partners. They have implemented a fix, and we’re currently monitoring the results.
We are currently investigating an issue where inbound calls are being disconnected during IVR selection, call transfers, or when placed on hold.
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