Outage in Aircall
Inbound Calls Disconnecting During IVR, Transfers, or Hold
Resolved MinorIncident Report
We are currently investigating an issue where inbound calls are being disconnected during IVR selection, call transfers, or when placed on hold.
Components affected
Aircall Inbound callsNeed to monitor Aircall outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 03/31/2025 05:29PM
This issue has been resolved. The fix implemented by our carrier partner has been effective, and inbound calls are now operating as expected. We will continue to monitor for stability, but no further impact is anticipated.
MONITORING
7 months ago - at 03/31/2025 04:51PM
We’ve identified the issue as originating from one of our carrier partners. They have implemented a fix, and we’re currently monitoring the results.
INVESTIGATING
7 months ago - at 03/31/2025 04:30PM
We are currently investigating an issue where inbound calls are being disconnected during IVR selection, call transfers, or when placed on hold.
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