Outage in Aircall
Playback Widget Performance Issues
Resolved MinorIncident Report
Summary AI Generated
Aircall experienced a 45-minute incident where the Dashboard was freezing or crashing when users tried to access call recordings. The issue affected the playbook widget performance and prevented users from loading recordings and insights. The problem was resolved after implementing a fix that improved Dashboard loading times and restored normal functionality.
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/04/2026 07:49AM
The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.
MONITORING
5 days ago - at 06/04/2026 07:22AM
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
INVESTIGATING
5 days ago - at 06/04/2026 07:04AM
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
Latest Aircall outages
Issues with phone calls impacting Mexico phone numbers - 11 days ago
Workspace App - Error loading conversations - 20 days ago
Issue on inbound/outbound calls - 25 days ago
Calls Not Ringing iOS Mobile App - about 1 month ago
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