Outage in Aircall
Calls Not Ringing iOS Mobile App
Resolved MinorIncident Report
Summary AI Generated
Aircall experienced a 1.3-hour incident where calls were not ringing on iOS mobile devices due to a certificate issue with one of their communication platform providers. The problem was identified as being specific to the iOS Mobile App, and a fix was implemented to restore normal call functionality. The service remained stable after monitoring, with the incident fully resolved.
We are investigating reports of calls not ringing on some devices.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/01/2026 10:50AM
The iOS Mobile App has remained stable during monitoring.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
MONITORING
6 days ago - at 05/01/2026 10:38AM
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
IDENTIFIED
6 days ago - at 05/01/2026 10:00AM
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
INVESTIGATING
6 days ago - at 05/01/2026 09:45AM
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
INVESTIGATING
6 days ago - at 05/01/2026 09:32AM
We are investigating reports of calls not ringing on some devices.
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