Outage in Aircall
Analytics Dashboards Not Loading
Resolved MajorIncident Report
Summary AI Generated
Aircall's Analytics Dashboards and Call History experienced severe loading performance degradation for approximately 8.8 hours on June 19, 2026. The issue was traced to a third-party provider and required multiple fix attempts before stability was restored. The incident was fully resolved after the vendor intervened, with Aircall continuing to work with them on root cause analysis to prevent recurrence.
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 06/19/2026 07:29PM
This incident has been resolved
MONITORING
about 3 hours ago - at 06/19/2026 05:22PM
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
IDENTIFIED
about 6 hours ago - at 06/19/2026 02:34PM
The issue has been identified by our 3rd party provider, and a fix is in progress.
INVESTIGATING
about 6 hours ago - at 06/19/2026 02:20PM
Performance is not stable again, and we are investigating.
MONITORING
about 7 hours ago - at 06/19/2026 01:20PM
We have implemented and observed a return to normal performances.
We keep monitoring the results.
IDENTIFIED
about 8 hours ago - at 06/19/2026 12:29PM
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
IDENTIFIED
about 9 hours ago - at 06/19/2026 10:48AM
The issue has been identified and a fix is being implemented
INVESTIGATING
about 10 hours ago - at 06/19/2026 10:43AM
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
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