Outage in Aircall
Workspace App - Error loading conversations
Resolved MajorIncident Report
Summary AI Generated
Aircall experienced a major incident where the Workspace App failed to load conversations, preventing users from accessing text messages and populating conversations from phone numbers on websites. The issue was identified and mitigated within 1.5 hours, with the Workspace App returning to normal functionality after applying a successful fix.
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/19/2026 05:15PM
The error loading conversations has been fully resolved, and the Workspace App is performing normally.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
MONITORING
2 days ago - at 05/19/2026 04:35PM
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.
We will continue monitoring system performance over the upcoming moments to ensure full resolution.
IDENTIFIED
2 days ago - at 05/19/2026 04:30PM
We identified the issue. Mitigation measures are in progress.
INVESTIGATING
2 days ago - at 05/19/2026 04:16PM
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
INVESTIGATING
2 days ago - at 05/19/2026 03:48PM
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
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