Outage in Aircall

Aircall App Fails to Load or Open

Resolved Minor
April 16, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports of the Aircall app not loading for some users. Impacted users may not be able to open the Aircall Mobile, Desktop, and Workspace apps, but instead it only spins the Aircall logo. Our team is actively working to identify the root cause. We’ll share more updates here as soon as we have additional information.
Components affected
Aircall Apps
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/16/2025 05:24PM

The issue where the Aircall app was not loading for some users has been resolved by the Aircall Engineering team, and no further impact is expected.

If users continue to experience this issue, please refresh the Aircall app to ensure the fix takes effect.

MONITORING about 1 month ago - at 04/16/2025 04:59PM

We’ve identified the root cause of the Aircall app not loading for some users and have deployed a fix. Affected users should reload the Aircall app for the change to take effect.

We are currently monitoring the issue to ensure stability has been fully restored and will provide a final update once we’ve confirmed full resolution.

INVESTIGATING about 1 month ago - at 04/16/2025 04:44PM

We are continuing to investigate the issue where the Aircall app is not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.

Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.

INVESTIGATING about 1 month ago - at 04/16/2025 04:13PM

We are continuing to investigate the issue the Aircall app is not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.

Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.

INVESTIGATING about 1 month ago - at 04/16/2025 03:43PM

We are continuing to investigate the issue the Aircall app is not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.

Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.

INVESTIGATING about 1 month ago - at 04/16/2025 03:12PM

We are still actively investigating reports of the Aircall app not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.

Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.

INVESTIGATING about 1 month ago - at 04/16/2025 02:42PM

We are still actively investigating reports of the Aircall app not loading for some users. Impacted users may experience the app showing only the Aircall logo and not being able to open the Aircall Mobile, Desktop, or Workspace apps. In addition, some users may not be able to access the Aircall Dashboard.

Our team continues to work on identifying the root cause, and we’ll provide another update in 30 minutes or when more information becomes available.

INVESTIGATING about 1 month ago - at 04/16/2025 02:19PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/16/2025 02:16PM

We are currently investigating reports of the Aircall app not loading for some users. Impacted users may not be able to open the Aircall Mobile, Desktop, and Workspace apps, but instead it only spins the Aircall logo.

Our team is actively working to identify the root cause.
We’ll share more updates here as soon as we have additional information.

source IsDown Service outage across multiple platforms Reports started 10 minutes before official outage was reported

Users report inability to make calls, and loading issues on both app and desktop. Outage noted company-wide as of 16-04-25 15:00 GMT.

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