Calls and Messages failing to connect

We are seeing service degradation on Calling service, and we're currently investigating it.

All the services have been recovered to regular performance, including Analytics.

We can confirm that most of the Calls and Messages are connecting.

Analytics may still present some delays in loading historical data due to queued requests.

We continue to be in contact with our providers, and we're actively monitoring the system performance to ensure full resolution.

We are seeing partial recovery as our communication platform provider is scaling systems to handle the influx of traffic. Users may notice Inbound and Outbound calling improvements.

We start to observe signs of recovery. Connectivity rates are increasing for Messaging. We continue to monitor the Analytics and Calling services.

The infrastructure provider has identified the issue as being related to a DNS resolution service and applied a fix.

We will provide further details as soon as progress is made.

We continue to work with our providers to try to mitigate the impact of the infrastructure provider. The impact is spread across different internet-based services, and they are addressing it with the highest priority.

We will provide further details as soon as progress is made.

Our communication platform provider is being impacted by an issue with a worldwide infrastructure provider.

This issue with the worldwide infrastructure provider is directly impacting Aircall Analytics.

The issue has been identified as caused by our communication platform provider responding with error code 500 to a subset of our connection requests.

We are in communication with our provider, and we will provide further details as soon as progress is made.

We are currently investigating an issue with call and messaging connection.