Outage in Aircall

Calls and Messages failing to connect

Major
October 20, 2025 - Started about 7 hours ago
Official incident page

Incident Report

We are currently investigating an issue with call and messaging connection.

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Latest Updates ( sorted recent to last )
MONITORING 15 minutes ago - at 10/20/2025 02:13PM

We are seeing service degradation on Calling service, and we're currently investigating it.

MONITORING about 2 hours ago - at 10/20/2025 12:36PM

All the services have been recovered to regular performance, including Analytics.

MONITORING about 3 hours ago - at 10/20/2025 11:42AM

We can confirm that most of the Calls and Messages are connecting.

Analytics may still present some delays in loading historical data due to queued requests.

We continue to be in contact with our providers, and we're actively monitoring the system performance to ensure full resolution.

IDENTIFIED about 4 hours ago - at 10/20/2025 10:37AM

We are seeing partial recovery as our communication platform provider is scaling systems to handle the influx of traffic. Users may notice Inbound and Outbound calling improvements.

IDENTIFIED about 5 hours ago - at 10/20/2025 09:58AM

We start to observe signs of recovery. Connectivity rates are increasing for Messaging. We continue to monitor the Analytics and Calling services.

IDENTIFIED about 5 hours ago - at 10/20/2025 09:01AM

The infrastructure provider has identified the issue as being related to a DNS resolution service and applied a fix.

We will provide further details as soon as progress is made.

IDENTIFIED about 6 hours ago - at 10/20/2025 08:34AM

We continue to work with our providers to try to mitigate the impact of the infrastructure provider. The impact is spread across different internet-based services, and they are addressing it with the highest priority.

We will provide further details as soon as progress is made.

IDENTIFIED about 7 hours ago - at 10/20/2025 07:42AM

Our communication platform provider is being impacted by an issue with a worldwide infrastructure provider.

This issue with the worldwide infrastructure provider is directly impacting Aircall Analytics.

IDENTIFIED about 7 hours ago - at 10/20/2025 07:17AM

The issue has been identified as caused by our communication platform provider responding with error code 500 to a subset of our connection requests.

We are in communication with our provider, and we will provide further details as soon as progress is made.

INVESTIGATING about 7 hours ago - at 10/20/2025 07:07AM

We are currently investigating an issue with call and messaging connection.

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