Outage in Aircall
Duplicate Inbound Call Attempts - UK Carrier
Resolved MinorIncident Report
Summary AI Generated
A UK carrier issue caused sporadic inbound call connectivity retries for Aircall UK numbers, resulting in duplicate inbound call attempts for some customers. The incident lasted 21 minutes before the carrier partner implemented a fix, restoring normal call performance. The issue has been fully resolved.
We have identified an issue with a UK Carrier that is causing inbound call connectivity retries.
This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts.
We will provide further details as soon as downstream carriers make progress.
Components affected
Aircall Inbound callsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 07/01/2026 11:04AM
We can confirm the issue with the UK carrier has been fully resolved.
We appreciate your patience and understanding while we worked with our partners to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
MONITORING
18 days ago - at 07/01/2026 10:49AM
The carrier partner has implemented a fix, and we are observing calls returning to the regular performance.
We will continue to monitor the system until the resolution is confirmed.
IDENTIFIED
18 days ago - at 07/01/2026 10:44AM
We have identified an issue with a UK Carrier that is causing inbound call connectivity retries.
This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts.
We will provide further details as soon as downstream carriers make progress.
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