Enterprise Application Access (EAA) Issues

We can confirm that the issue is now resolved as of 17:00 UTC on December 5, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ANfpv2SQB or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are investigating an issue with EAA where users experienced errors in the device posture section between 1:25 UTC and 3:00 UTC on December 5, 2023. We are actively investigating the cause and will provide another update as we make progress.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.